Step 3 · Lead the office
Dental office manager training
Run the business side so the dentist can do dentistry: the numbers, hiring, people, payroll hours, compliance and money controls. The goal: you run the business side of the practice and report the numbers to the dentist every month.
- hours, self-paced
- ~14hours, self-paced
- lead the office
- Step 3lead the office
- certificate of its own
- 1certificate of its own
Dental Office Manager isn't open yet. Join the waitlist to hear first.
Who it's for
- Experienced front office people stepping up to manage the office.
- New office managers who were promoted and learned the job by doing it.
- Dentists who want their manager trained on the business side.
What you'll be able to do
- Read the P&L, production, collections and overhead, and present the month to the dentist
- Hire with structured interviews and onboard new people with a plan
- Lead the team: expectations, one-on-ones, feedback and documentation
- Manage payroll hours, staff schedules and compliance programs
- Put money controls in place and spot the warning signs of embezzlement
The modules
What the course covers
Every module follows the same pattern as Front Office Essentials: a short narrated lesson, a reading, practice (calls, role-plays or a simulation), then a quick check. It's all set at Maple Grove Dental, the practice you already know if you took Essentials.
This is the course's approved outline. It's being built now, so module names and order may change a little before it opens.
- 01
The manager's job and weekly rhythm
What the office manager owns, and a week that keeps it all moving.
- 02
Reading the practice
Production, collections, overhead by category, the P&L and the monthly numbers.
- 03
Hiring
Job descriptions, structured interviews, skills tests, references and offers, with lawful questions only.
- 04
Onboarding and training
Training paths, plans and sign-offs in Accelerated Dental Training.
- 05
Leading people
Expectations, one-on-ones, feedback, documentation, corrective action, and terminations with HR advice.
- 06
Payroll hours and staff schedules
Timekeeping, overtime and breaks (federal basics; state rules vary), and time off.
- 07
Compliance programs
OSHA, HIPAA privacy and security duties, and license and CPR tracking.
- 08
Money controls
Separation of duties, daily reconciliation, adjustment audits and embezzlement warning signs.
- 09
Vendors, supplies and equipment
The supply budget, ordering, buying groups and repairs.
- 10
Patient experience
Complaints, reviews and keeping patients.
- 11
Capstone
A month-end review with a one-page plan for the doctor, plus a corrective conversation.
What you'll practice
Do the job before it counts
You talk with AI patients and colleagues who answer back, and you run simulations of the real work. Every call is scored, and you can redo anything as often as you like.
Practice calls and role-plays
- 1An employee who keeps arriving late
- 2Two team members in conflict
- 3A raise request
- 4Interviewing a candidate
- 5Presenting the month to the dentist
- 6An escalated patient complaint
- 7A supply rep negotiation
- 8A resignation
Simulations
- Read the month-end reports
- Overhead review
- Staff the week
- An adjustment audit with a red flag
Skill sign-offs
- Runs the monthly numbers review
- Completes a hire with a structured interview
Skills you show on the job. When your office trains with Accelerated Dental Training, your manager signs them off.
Your certificate
A certificate for Dental Office Manager
Finish every lesson and pass the final exam and you get a certificate of completion for this course, with its own number an employer can check online. Add it to your resume next to your Front Office Essentials certificate.
It's a certificate of completion, not a license. Front office jobs don't usually require one; here's what employers look for.
Where it fits
Your path through the front office
Step 1Start at the deskNo experience needed
Step 2Grow into a roleFor people already at the desk
Step 3Lead the officeFor experienced front office people
FAQ
Questions about Dental Office Manager
Who is the Dental Office Manager course for?
Experienced front office people stepping up to manage the office. New office managers who were promoted and learned the job by doing it. Dentists who want their manager trained on the business side.
Do I need Front Office Essentials first?
Front office experience. Most office managers come up from the desk or a coordinator role. Front Office Essentials and at least one coordinator course give you the base this course builds on.
How long does it take?
About 14 hours, self-paced, on your phone or computer. Most lessons take 5 to 20 minutes. Front Office Essentials, if you take it first, is about 20 hours.
Do I get a certificate?
Yes. When you finish every lesson and pass the final exam you get a certificate of completion for Dental Office Manager, with your name and a certificate number an employer can check online. It's separate from the Front Office Essentials certificate.
Does it teach my office's practice software?
It teaches the work every system shares, using the same invented practice as the rest of our courses. Labs for specific practice management software are coming later.
How much does it cost?
Dental Office Manager isn't open for enrollment yet. Join its waitlist on this page and we'll email you when it opens. Offices that train a whole team buy through Accelerated Dental Training.
Be first in line for Dental Office Manager
You run the business side of the practice and report the numbers to the dentist every month.
Join the waitlist
Dental Office Manager
This course isn't open for enrollment yet. Leave your email and we'll tell you when Dental Office Manager opens. One email, no newsletter.
- About 14 hours, self-paced
- Scored practice calls and role-plays for this job
- Simulations of the real work at Maple Grove Dental
- Module checks, a capstone and a final exam
- Its own certificate of completion employers can verify
- On your phone or computer, at your own pace