Step 2 · Grow into a role
Dental treatment coordinator training
Turn the dentist's diagnosis into booked, paid-for treatment, and keep the doctor's schedule at goal. The goal: diagnosed treatment becomes scheduled, paid-for treatment, and the doctor's schedule stays at goal.
- hours, self-paced
- ~11hours, self-paced
- grow into a role
- Step 2grow into a role
- certificate of its own
- 1certificate of its own
Treatment Coordinator isn't open yet. Join the waitlist to hear first.
Who it's for
- Front desk people who already present estimates at check-out and want to do it well.
- Dental assistants who explain treatment chairside and want to own the conversation.
- Offices with a long list of treatment patients said yes to but never scheduled.
What you'll be able to do
- Read a treatment plan and explain it in plain words
- Run a consult: the patient's goals, the plan, the investment and the options
- Build large-case estimates, split work across benefit years and arrange payment
- Answer "I need to think about it" and other hesitations without pressure
- Keep the doctor's schedule at goal and follow up every unscheduled plan
The modules
What the course covers
Every module follows the same pattern as Front Office Essentials: a short narrated lesson, a reading, practice (calls, role-plays or a simulation), then a quick check. It's all set at Maple Grove Dental, the practice you already know if you took Essentials.
This is the course's approved outline. It's being built now, so module names and order may change a little before it opens.
- 01
The job
From the doctor's diagnosis to a booked appointment, the doctor-to-coordinator handoff, and owning the doctor's schedule.
- 02
Reading a treatment plan
Sequencing, phasing and alternatives, and large cases (crowns, bridges, implant crowns, dentures, periodontal treatment) in plain words.
- 03
The consult
The patient's goals, the doctor's findings, the plan, the investment, the options, and booking today.
- 04
Money
Large-case estimates, annual maximums and splitting across benefit years, pay-in-full options, financing, the membership plan and signed financial agreements.
- 05
Objections
"I need to think about it," cost, "insurance doesn't cover it," "I have to ask my spouse," and fear.
- 06
The doctor's schedule to goal
Daily doctor goals, prime time and block scheduling, procedure times by provider, lab-case timing, and filling openings from pending treatment.
- 07
Follow-up
A routine for unscheduled plans, year-end benefits and the pending-treatment list.
- 08
Doing it right
The dentist owns diagnosis and consent, no pressure tactics, Good Faith Estimates, and financing offered, never sold.
- 09
The numbers
Doctor production against goal; treatment presented, accepted, scheduled and completed; the report to the doctor.
- 10
Capstone
An in-person consult, then book the case into next week's doctor schedule to close the gap to goal.
What you'll practice
Do the job before it counts
You talk with AI patients and colleagues who answer back, and you run simulations of the real work. Every call is scored, and you can redo anything as often as you like.
Practice calls and role-plays
- 1A three-crown plan past the annual maximum
- 2An implant crown case with a surgeon referral
- 3A skeptical periodontal treatment patient
- 4Splitting treatment across two benefit years
- 5The spouse decides
- 6Financing declined
- 7The one-week follow-up call
- 8"I'm getting a second opinion"
- 9A price comparison with another office
- 10Fill tomorrow's two-hour doctor opening from pending treatment
Simulations
- Doctor's week builder, to goal
- Phase a plan across two benefit years
- Payment options calculator
- Pending-treatment tracker
Skill sign-offs
- Presents a treatment plan over $1,000 and schedules it
- Keeps the doctor's schedule at goal for a week
- Works the weekly follow-up list
Skills you show on the job. When your office trains with Accelerated Dental Training, your manager signs them off.
Your certificate
A certificate for Treatment Coordinator
Finish every lesson and pass the final exam and you get a certificate of completion for this course, with its own number an employer can check online. Add it to your resume next to your Front Office Essentials certificate.
It's a certificate of completion, not a license. Front office jobs don't usually require one; here's what employers look for.
Where it fits
Your path through the front office
Step 1Start at the deskNo experience needed
Step 2Grow into a roleFor people already at the desk
Step 3Lead the officeFor experienced front office people
Next step after this one: Dental Office Manager, for people stepping up to run the office.
FAQ
Questions about Treatment Coordinator
Who is the Treatment Coordinator course for?
Front desk people who already present estimates at check-out and want to do it well. Dental assistants who explain treatment chairside and want to own the conversation. Offices with a long list of treatment patients said yes to but never scheduled.
Do I need Front Office Essentials first?
Finish Front Office Essentials first, or come with experience at a dental front desk. The course starts where Essentials stops: it assumes you can already answer the phones, book a visit and read an EOB.
How long does it take?
About 11 hours, self-paced, on your phone or computer. Most lessons take 5 to 20 minutes. Front Office Essentials, if you take it first, is about 20 hours.
Do I get a certificate?
Yes. When you finish every lesson and pass the final exam you get a certificate of completion for Dental Treatment Coordinator, with your name and a certificate number an employer can check online. It's separate from the Front Office Essentials certificate.
Does it teach my office's practice software?
It teaches the work every system shares, using the same invented practice as the rest of our courses. Labs for specific practice management software are coming later.
How much does it cost?
Treatment Coordinator isn't open for enrollment yet. Join its waitlist on this page and we'll email you when it opens. Offices that train a whole team buy through Accelerated Dental Training.
Be first in line for Treatment Coordinator
Diagnosed treatment becomes scheduled, paid-for treatment, and the doctor's schedule stays at goal.
Join the waitlist
Treatment Coordinator
This course isn't open for enrollment yet. Leave your email and we'll tell you when Treatment Coordinator opens. One email, no newsletter.
- About 11 hours, self-paced
- Scored practice calls and role-plays for this job
- Simulations of the real work at Maple Grove Dental
- Module checks, a capstone and a final exam
- Its own certificate of completion employers can verify
- On your phone or computer, at your own pace