The courses
Dental front office courses, from the front desk to office manager
Five courses, one path. Front Office Essentials gets you hired at the desk with no experience. The role courses train the jobs that grow out of it. Each one is practice first and ends in its own certificate.
The path
Start at step 1 if you're new to dental. If you already work at the desk, start at the role you have or want.
Step 1Start at the deskNo experience needed
Step 2Grow into a roleFor people already at the desk
Step 3Lead the officeFor experienced front office people
Compare
Which course is for you?
| Course | For | Length | Before you start | Status |
|---|---|---|---|---|
| Front Office Essentials | Dental receptionist | About 20 hours | Nothing | Waitlist open |
| Hygiene Coordinator | Dental hygiene coordinator | About 9 hours | Essentials or desk experience | Waitlist open |
| Treatment Coordinator | Dental treatment coordinator | About 11 hours | Essentials or desk experience | Waitlist open |
| Insurance and Billing Coordinator | Dental insurance and billing coordinator | About 13 hours | Essentials or desk experience | Waitlist open |
| Dental Office Manager | Dental office manager | About 14 hours | Front office experience | Waitlist open |
New to dental offices
Start with Front Office Essentials. It teaches the whole desk, and every other course builds on it.
Front Office EssentialsAlready at the front desk
Jump to the role you have or want: hygiene coordinator, treatment coordinator, or insurance and billing.
Compare the role coursesStepping up to run the office
Dental Office Manager covers the numbers, hiring, people, payroll hours, compliance and money controls.
Dental Office ManagerTraining a whole team
Offices train everyone in one place, with sign-offs and a monthly report, through Accelerated Dental Training.
Training for offices
Every course in detail
Step 1 · Dental receptionist
Dental Front Office Essentials
The starting point. Learn the whole front desk, from the phones to insurance, with no dental experience.
- Answer new patient, emergency, cancellation and billing calls the same strong way every time
- Build a day on the schedule and fill openings from the ASAP list
- Verify benefits, build an estimate, send a claim and post an EOB
- Check patients in and out, collect payment and protect their privacy
Step 2 · Dental hygiene coordinator
Dental Hygiene Coordinator
Own the hygiene schedule: recall, reactivation, perio maintenance and confirmations, with every column at goal.
- Run the hygiene columns to a daily goal, with the right visit lengths in the right places
- Pre-appoint at check-out and keep recall moving every week
- Get periodontal patients scheduled for treatment and onto their maintenance interval
- Confirm visits, hold the broken-appointment policy kindly and fill same-day openings
Step 2 · Dental treatment coordinator
Dental Treatment Coordinator
Turn the dentist's diagnosis into booked, paid-for treatment, and keep the doctor's schedule at goal.
- Read a treatment plan and explain it in plain words
- Run a consult: the patient's goals, the plan, the investment and the options
- Build large-case estimates, split work across benefit years and arrange payment
- Answer "I need to think about it" and other hesitations without pressure
Step 2 · Dental insurance and billing coordinator
Dental Insurance and Billing Coordinator
Own insurance money end to end: verification, clean claims, denials and appeals, posting, AR and patient balances.
- Verify benefits in depth, including frequencies, downgrades and waiting periods
- Code for clean claims and write narratives that get paid
- Work denials, corrected claims and appeals before timely filing runs out
- Post remittances at volume and work insurance and patient AR every week
Step 3 · Dental office manager
Dental Office Manager
Run the business side so the dentist can do dentistry: the numbers, hiring, people, payroll hours, compliance and money controls.
- Read the P&L, production, collections and overhead, and present the month to the dentist
- Hire with structured interviews and onboard new people with a plan
- Lead the team: expectations, one-on-ones, feedback and documentation
- Manage payroll hours, staff schedules and compliance programs
Waitlist
Hear when a course opens
Pick the course you want and leave your email. We'll email you once, when it opens. Each course page has its own waitlist too.
Training a whole front office?
Offices buy training for the whole team through Accelerated Dental Training: Essentials for new hires, the role courses for everyone else, with skills signed off and a monthly report on every person.