Step 2 · Grow into a role
Dental insurance and billing coordinator training
Own insurance money end to end: verification, clean claims, denials and appeals, posting, AR and patient balances. The goal: benefits verified before every visit, clean claims out every day, little AR past 90 days, and patient balances collected kindly.
- hours, self-paced
- ~13hours, self-paced
- grow into a role
- Step 2grow into a role
- certificate of its own
- 1certificate of its own
Insurance and Billing Coordinator isn't open yet. Join the waitlist to hear first.
Who it's for
- Front desk people who already verify benefits and post EOBs and want to own the whole cycle.
- Offices whose insurance aging report keeps growing.
- Anyone moving into a billing or insurance coordinator job.
What you'll be able to do
- Verify benefits in depth, including frequencies, downgrades and waiting periods
- Code for clean claims and write narratives that get paid
- Work denials, corrected claims and appeals before timely filing runs out
- Post remittances at volume and work insurance and patient AR every week
- Collect patient balances kindly, with payment plans and clear statements
The modules
What the course covers
Every module follows the same pattern as Front Office Essentials: a short narrated lesson, a reading, practice (calls, role-plays or a simulation), then a quick check. It's all set at Maple Grove Dental, the practice you already know if you took Essentials.
This is the course's approved outline. It's being built now, so module names and order may change a little before it opens.
- 01
The coordinator's day and week
A routine that keeps verification, claims, posting and follow-up moving.
- 02
Verification in depth
Full breakdowns, history, frequencies, downgrades, missing-tooth clauses, waiting periods and large cases.
- 03
Coding for clean claims
Periodontal codes, implant crowns, buildups, exams, age limits on sealants and fluoride, and where coding becomes fraud.
- 04
Narratives, attachments and pre-determinations
What a payer needs to see, and how to send it the first time.
- 05
Denials and appeals
Denial reasons, corrected claims, appeal letters and timely filing.
- 06
Posting at volume
Electronic remittances, bulk checks, PPO write-offs, overpayments and refunds.
- 07
Insurance AR
Aging buckets, a weekly follow-up routine, and checking the work of outsourced or automated claim follow-up.
- 08
Patient AR and collections
Statements, payment plans, credit balances, final notices, and collections with the doctor's approval.
- 09
Fee schedules and PPO participation
Allowed fees, fee updates, credentialing basics, and in or out of network.
- 10
Optional, by state
Medicaid and state plans, capitation plans, and medical billing for dental.
- 11
Capstone
Clean up an aging report of 40 claims.
What you'll practice
Do the job before it counts
You talk with AI patients and colleagues who answer back, and you run simulations of the real work. Every call is scored, and you can redo anything as often as you like.
Practice calls and role-plays
- 1A crown denied for a missing x-ray
- 2Appeal a downgrade
- 3Verify an implant crown case
- 4"Claim not on file" near timely filing
- 5A patient upset that insurance paid less than the estimate
- 6Refund a credit balance
- 7A payment-plan patient who missed a payment
- 8A payer says the frequency limit is met
Simulations
- Code the claim from a route slip
- Write a narrative
- Post a bulk remittance
- Work the aging report
- Build an appeal
Skill sign-offs
- Sends clean claims the same day
- Works the weekly aging list
Skills you show on the job. When your office trains with Accelerated Dental Training, your manager signs them off.
Your certificate
A certificate for Insurance and Billing Coordinator
Finish every lesson and pass the final exam and you get a certificate of completion for this course, with its own number an employer can check online. Add it to your resume next to your Front Office Essentials certificate.
It's a certificate of completion, not a license. Front office jobs don't usually require one; here's what employers look for.
Where it fits
Your path through the front office
Step 1Start at the deskNo experience needed
Step 2Grow into a roleFor people already at the desk
Step 3Lead the officeFor experienced front office people
Next step after this one: Dental Office Manager, for people stepping up to run the office.
FAQ
Questions about Insurance and Billing Coordinator
Who is the Insurance and Billing Coordinator course for?
Front desk people who already verify benefits and post EOBs and want to own the whole cycle. Offices whose insurance aging report keeps growing. Anyone moving into a billing or insurance coordinator job.
Do I need Front Office Essentials first?
Finish Front Office Essentials first, or come with experience at a dental front desk. The course starts where Essentials stops: it assumes you can already answer the phones, book a visit and read an EOB.
How long does it take?
About 13 hours, self-paced, on your phone or computer. Most lessons take 5 to 20 minutes. Front Office Essentials, if you take it first, is about 20 hours.
Do I get a certificate?
Yes. When you finish every lesson and pass the final exam you get a certificate of completion for Dental Insurance and Billing Coordinator, with your name and a certificate number an employer can check online. It's separate from the Front Office Essentials certificate.
Does it teach my office's practice software?
It teaches the work every system shares, using the same invented practice as the rest of our courses. Labs for specific practice management software are coming later.
How much does it cost?
Insurance and Billing Coordinator isn't open for enrollment yet. Join its waitlist on this page and we'll email you when it opens. Offices that train a whole team buy through Accelerated Dental Training.
Be first in line for Insurance and Billing Coordinator
Benefits verified before every visit, clean claims out every day, little AR past 90 days, and patient balances collected kindly.
Join the waitlist
Insurance and Billing Coordinator
This course isn't open for enrollment yet. Leave your email and we'll tell you when Insurance and Billing Coordinator opens. One email, no newsletter.
- About 13 hours, self-paced
- Scored practice calls and role-plays for this job
- Simulations of the real work at Maple Grove Dental
- Module checks, a capstone and a final exam
- Its own certificate of completion employers can verify
- On your phone or computer, at your own pace